My Skills

150+

3+

Years of experience

Happy clients

I’ve always been a problem-solver at heart. Working at Cnexia, I found myself in the thick of it, working as a customer technical support specialist for Bell Canada’s clients. Every day was a new puzzle—whether it was getting someone’s internet back online, fixing an email glitch, or troubleshooting TV service issues. I handled over 150 customer cases a month, each one a chance to turn frustration into relief. But it wasn’t just about fixing problems; it was about making people’s lives a little easier, and that’s when I knew I wanted more. I didn’t just want to fix problems. I wanted to predict them, prevent them, and create something bigger.

A Puzzle-Solver at Heart.

My passion for solving puzzles, understanding human behavior, and crafting impactful strategies has shaped every step of my journey. With a foundation in Psychology and Marketing, and now deepening my expertise in Data Science, I’ve developed a unique blend of skills at the intersection of insight and innovation. I’m driven to turn raw data into meaningful action, and here’s what I bring to the table:

15+

Soft & Hard skills

My Projects

Explore my diverse portfolio of innovative projects and solutions.

Asiremin Education Apps

A joyful learning app designed to bring hope, knowledge, and cultural pride to children in rural Morocco

GOGC & Data Visualisation

A brief overview of the rural-urban gap in education and what it means for Morocco’s future

Work Experience

My career has been a transformational journey. From understanding human behavior through psychology and Marketing to solving real-time tech issues as a Help Desk Agent at Cnexia. Each role deepened my problem-solving mindset and sparked my shift into data science. Now, through ALX Africa’s rigorous program, I’m mastering Python, SQL, and machine learning to turn raw data into actionable insights. I use these tools to predict trends and drive smarter decisions. By blending empathy with analytics, I’m turning experience into impact, bridging people, problems, and data with purpose.

Experience

Help Desk Agent

CNEXIA– Fès, Morocco

May 2024 – Present

I provide clear, step-by-step troubleshooting guidance to resolve issues related to internet connectivity, landlines, television services, and email. I take pride in my ability to explain complex technical concepts in a simple way, ensuring that each customer feels supported and understood. When necessary, I escalate unresolved or highly technical problems to higher-level support teams to ensure prompt and effective resolutions.

Client Service Representative

Jan 2024 – Apr 2024

I handled a wide range of customer interactions through the phone. I addressed inquiries, resolved complaints, and provided support with billing issues, payments, and basic technical troubleshooting. I also recommended additional services and bundle packages tailored to each customer’s needs, contributing to the company's upsell performance.

CONCENTRIX – Fès, Morocco

Client Service Representative

COLICOLI – Fès, Morocco

July 2023 – December 2023

I was responsible for managing both calls and live chat to assist Frensh clients with their order delivery and service-related concerns. I ensured accurate order processing, kept customer databases up-to-date, and escalated complex issues when an order hadn't been delivered. I also collected and reported client feedback to improve the delivery service and quality.

Get in Touch Today

Whether you're looking to collaborate on a Data-driven project, explore Innovative marketing strategies, or seeking Insight-driven solutions for your organization, I turn complex data into clear, strategic impact.

Contact :

+212 632.69.26.01

Email:

othmane.hemimar@outlook.com

LinkedIn :

OTHMANE HEMIMAR

Let’s spark ideas, solve problems, and shape the future together.